Refund policy

At Braselle, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied, we offer a straightforward return and refund process as outlined below.

Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags and packaging must be included
  • A receipt or proof of purchase is required

Items that do not meet these conditions may not be accepted.

How to Initiate a Return

To request a return, please contact us at support@braselle.shop.

If your return is approved:

  • We will provide a return shipping label
  • You will receive detailed instructions on how and where to send your item

Important: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately so we can evaluate the issue and provide a suitable resolution.

Exchanges

We currently do not offer direct exchanges.
To receive a different item, we recommend:

  1. Returning the original item
  2. Placing a new order once your return is approved

This ensures faster processing and availability of your desired product.

Refunds

Once we receive and inspect your returned item:

  • We will notify you regarding the approval or rejection of your refund
  • If approved, the refund will be issued to your original payment method within 14 business days

Please note:

  • Processing times may vary depending on your bank or credit card provider
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error

 

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: Braselle

Business Address: 1100 S Hayes St, Arlington, VA 22202, United States

Phone: +1 740-965-2927

Email: support@braselle.shop

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)